Returns and Exchange


We understand how much it sucks to not be able to fit something you purchased and that's the down-side of shopping online! 

Rest assured, we do accept Returns and Exchange.

1.   Returns & Exchanges are accepted within 14-days from the date the parcel was delivered.  

2.   Items must be unwashed and unworn in its original packaging.

3.   For Returns and Exchanges Online, please contact us at and we will assist you with the return procedure.

Simply send your order back with its original packaging back to us and we'll issue you with the corresponding store-credit.

Zenzi Group will not be liable for any lost parcel during the return process. Please opt to use for a traceable courier.

All store-credit lasts for 30-days from the date of issue.

4. We do accept Returns & Exchange In-Store at any of our 4-outlets as well. 

For Returns and Exchange In-Store, please show our staff your Order Number and you'll be able to select any item of equivalent value or simply top-up the difference for different priced product.

Do note that no refunds will be issued should the chosen product be of lower valued than your returned product.


What is your outlet return policy?
For retail purchases, we allow up to 14 days for exchange from date of purchase. The same regulations listed above apply to outlet purchases.You are also required to produce your receipt and do note that refunds are not allowed.