Orders will be shipped within 3-working days upon notification of payment received and verification of payment.All local deliveries will be via SingPost o NinjaVan.
1) Free Standard Shipping（NORMAL MAIL):
Standard Shipping is a non-traceable normal mail service provided by SingPost. As it's a non-traceable parcel, by selecting this, Zenzi will not be liable for any lost-parcel after sending it out. Generally it'll take between 3-5 working days for such parcel to be delivered, subjected to occasional delays.
2) Local Express Shipping (NINJAVAN) :Express Shipping is a fixed fee of $4.50. All Express Shipping comes with tracking and sms notification from the courier on the day of delivery. You will receive your order within 1-2 working days**Does not apply if there is a BO item in the order
Due to the COVID-19 situation, kindly expect unforeseen delays in the delivery
Kindly ensure that the right colours/sizes of the correct products have been selected before proceeding to check out.
For any amendments to the orders prior to shipment, you may send a request to our customer service via email at firstname.lastname@example.org
We understand how much it sucks to not be able to fit something you purchased and that's the down-side of shopping online! Rest assured, we do accept Returns and Exchange.
1. Returns & Exchanges are accepted within 14-days from the date the parcel was delivered.
2. Items must be unwashed and unworn in its original packaging.
3. For Returns and Exchanges Online, please contact us at email@example.com and we will assist you with the return procedure.Simply send your order back with its original packaging back to us and we'll issue you with the corresponding store-credit.Zenzi Group will not be liable for any lost parcel during the return process. Please opt to use for a traceable courier.
All store-credit lasts for 30-days from the date of issue.4. We do accept Returns & Exchange In-Store at any of our 4-outlets as well. For Returns and Exchange In-Store, please show our staff your Order Number and you'll be able to select any item of equivalent value or simply top-up the difference for different priced product.Do note that no refunds will be issued should the chosen product be of lower valued than your returned product.--------------------------------------------------------